Refund policy

To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging.

Items will not be refunded for change of mind. Please ensure you are ordering items you want before placing an order.

Several types of goods are exempt from being returned:

Gift cards
Custom Orders – Custom made items are not eligible for a refund.

To complete your return, we require a receipt or proof of purchase.
Buyer is responsible for return postage costs.

NO REFUNDS OR EXCHANGES ARE AVAILABLE AFTER 7 DAYS OF DATE OF PURCHASE

There are certain situations where only partial refunds are granted:

Items with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Items Lost in Transit via Australia Post

All orders are shipped via Australia Post.

We cannot be held responsible for missing or lost goods as these events are outside of our control. To ensure that your parcel is delivered safely, please check your postal address details very carefully before you confirm the order.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within seven days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.